ESSENTIAL FUNCTIONS (including, but not limited to…):
- Assists in the overall effective management of Catering and Concessions operations.
- Responsible for interviewing, hiring, training, and ongoing management of department employees
- Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to upper management immediately.
- Monitors product quality and ensure high level of guest service.
- Assists in vault opening, closing and balancing, as necessary.
- Assists in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff and guests.
- Evaluates and recommends methods for increasing over-the-counter sales.
- Monitors quality control on all food products.
- Assists the food and beverage manager in maintaining an adequate stock of liquor, beer, wine and non-alcoholic beverages for catering and concessions.
- Monitors stock of dry goods for service in catering and concessions.
- Provide excellent customer service assistance to internal and external clients.
KNOWLEDGE, SKILLS AND ABILITIES:
- Valid Food Handler’s certificate if required by state and/or county of venue.
- Valid Alcohol Service Permit if required by state and/or county of venue.
- Basic computer proficiency: Microsoft products, to include; Excel, Word, and Outlook.
- Working knowledge of Point of Sale (POS) systems.
- Cash handling abilities; basic math skills.
- Ability to work a variable work schedule (including evenings and weekends, as required), depending on event and business requirements.
- Good verbal and written communication skills.
- Must have a demonstrated ability to function in a fast paced, high-pressure environment
- Experience in public facility highly preferred.
- Ability to think creatively.
- Must be constantly aware of and able to promptly react to changing events, such as staff or supply shortages.
- Must be able to communicate clearly and concisely in the English language.
- Possess strong interpersonal and communication skills.
QUALIFICATIONS:
- Must be at least 18 years of age.
- High school diploma or equivalent GED. Equivalent experience may be substituted.
- Nationally recognized, advanced food service sanitation training course certification.
