Technical Services

Part Time | Includes weekends -

 

Under general supervision from the Technical Services Manager, the Technical Services Technician is responsible for all telephone/data services for the business office and events scheduled at the facility.

 

ESSENTIAL FUNCTIONS: (including, but not limited to):

 

  • Maintain event and business office telephone/data equipment; install, modify, and remove equipment as directed/necessary.
  • Support the operations department in technical needs during set up and running of events.
  • Maintain all security standards at all times.
  • Support personnel and clients with technology matters.
  • Maintain equipment storage; ensure orderly and clean storage area.
  • Report any system failures to Technical Services Manager promptly.
  • Update and inventory workstation hardware and software.
  • Troubleshoot printers and copier printers.
  • Assist in installation of new technology.
  • Extensive labeling and documentation of procedures.
  • Maintain, repair and operate telephone/data equipment including switch room and convention center cabling systems as directed.
  • Provide excellent customer service assistance to internal and external clients with technology needs.
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NON ESSENTIAL FUNCTIONS:

  • Perform other duties and responsibilities as required/assigned.SPECIAL CHARACTERISTICS AND KNOWLEDGE:
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  • Methods and materials of telephone/data/data systems equipment and operations.
  • A basic understanding of how PCs function in a networking environment.
  • Principles and techniques of maintenance and repair for telephone systems and related equipment.
  • Advanced computer proficiency and Microsoft Office products knowledge to include: Excel, Word and Outlook.
  • Safe work practices.QUALIFICATIONS:
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  • Two years of increasingly responsible experience in the installation and removal of telephone/data/data systems.
  • A combination of specialized technical training in the installation of telephone/data systems and technical education desired.
  • Ability to work a variable work schedule (including evenings and weekends, as required), depending on event and business requirements.
  • Experience in public facility highly preferred.
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