Full Time Banquet Captain

ESSENTIAL FUNCTIONS (including, but not limited to):

  • Oversee events.
  • Set-up and breakdown all function rooms.
  • Acts as the contact person for the customer.
  • Holds pre-shift meeting with service staff reviewing Banquet Event Resume
  • Coordinates timing of service experience with the kitchen (Chef and Sous
    Chef).
  • Wine service for guests.
  • Bus and set tables, as needed.
  • Perform buffet set up (if necessary) and breakdown.
  • Setup and service break stations (if necessary).
  • Resolve customer complaints about food quality or service.
  • Monitor actions of staff and customers to ensure that health and safety standards and liquor laws are obeyed.
  • Communicate with supervisors, peers, or subordinates.
  • Report to supervisors any defective equipment, facility damage, incorrect/improper set-up and areas of the facility requiring cleaning, in a timely manner.
  • Provide excellent customer service assistance to internal and external clients.

 

 

NON ESSENTIAL FUNCTIONS:

  • Perform other duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

  • Knowledge of food and wine.
  • Ability to make decisions and solve problems.
  • Ability to work both independently and as part of team.
  • Basic computer proficiency: Microsoft products, to include; Excel, Word, and Outlook
  • Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
  • Must have a demonstrated ability to function in a fast paced, high-pressure environment
  • Must be able to communicate clearly and concisely in the English language.
  • Possess strong interpersonal and communication skills.
  • Excellent customer service skills.
  • General knowledge for the health and safety of customers and staff.

 

 

 

QUALIFICATIONS: 

  • Certified in state recognized responsible alcoholic beverage service.
  • Must be at least 18 years of age.
  • High school diploma, GED or equivalent preferred.
  • Experience in public facility highly preferred
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