Oversee & manager the Gurest Experience, whic includes excellence trainingg for all staff and service partners and development of content.
Oversight of the Guest Survey Program.
Establish operational standards & service processes.
Plan & Assist in facilitation of New Employee Orientation in conjunction with HR.
Develop & supervise new Venue Host Program
Process & Track all orders from convention exhibitors.
Work with Event Managers to coordinate exhibitor customer serivce.
Coordinate daily operations of Exhibitor Services
Research & solve customer service issues
Recommend & implement goals, objectives & practices for providing effective & efficient customer service.
Staff Supervisor for part-time events services team members
Lead the Newsletter Team and work in association with the Training & Cirriculum Coordinator